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If you have been unable to find an answer to your question using our Knowledgebase or Online Help, please fill in the form below to create a case. You will receive an automated response with your case number within a few minutes. Our technical team strives to respond to new cases within 1 business day. Our standard business hours are 9am to 7pm Eastern Time. Telephone technical support is also available at 1-800-961-8205 option #2. Please be prepared to leave a message or have the responding support staff member log the call and enter it into the queue.

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To find your Saleforce OrgID please - Click on Setup | Company Profile | Company Information --Right hand column towards the bottom. Salesforce.com Organization ID it is a 15 character ID usually beginning with 00D.

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Click on "About" under the "Preferences" menu or look at the top left hand corner on DemandTools' Today page.

In Salesforce, go to "Setup" > "Installed Packages", scroll right to see the version number.

In Salesforce, go to "Setup" > "Installed Packages", scroll right to see the version number.

Click on "i" in the lower left hand corner of the screen.

Only applicable for DemandTools versions 2.6 and higher. You may find the architecture near your login information in the status bar at the bottom of the DemandTools window.


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